Coordinator, Programs, Services & Development
Alberta & NWT Division (Permanent – Full-time)
Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.
Reporting to the Lloydminster Chapter Manager, the Coordinator, Programs, Services & Development position is a dynamic and diverse role in which the incumbent is responsible for providing programs and services to those affected by MS as well as supporting fund development activities within the Lloydminster Chapter.
The Coordinator will provide support to persons living with MS using the appropriate core programs and services, in addition to collaborating with and referring to community-based resources, as appropriate, to meet client needs. The Coordinator will ensure service delivery is aligned with National and Provincial Programs & Services Standards of Practice and organizational priorities. The Coordinator will also be responsible for supporting the Lloydminster MS Walk and all other fund development and awareness-raising activities within the Chapter. The proportion of time devoted to Programs & Services and Fundraising shall vary throughout the year according to the timing of the fundraising season.
This position is a position of trust. The incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy.
Advocacy and Systems Navigation (15%)
• Provides direct advocacy support and information to clients, through telephone, in person, home, and group settings
• Responsible for direct delivery of advocacy and system navigation support in the Lloydminster Chapter’s coverage area to people affected by MS. This includes the person living with MS but also, family, caregivers, health professionals and all others that are impacted by the disease
• Areas of systems navigation and advocacy support include, but are not limited to:
o Financial applications
o Employment concerns
o Client impact statements
o System Navigation
o Caregiver Support
o Gaps in program supports
• In collaboration with other AB & NWT Division staff, provides support on more complex cases as necessary, including working with the Alberta & NWT Division Government Relations team to address systemic issues.
Information and Support (15%)
• Provides Community Visits (when appropriate) to support people living with MS
• Supervises and supports volunteers in conjunction with self-help, friendly visitation and self-help groups
• Provides information and support to persons affected by MS in person, by email or telephone, including referring to the Knowledge Network as appropriate, and accepting referrals from the Knowledge Network as required
• Develops and continually grows relationships with community partners to build a repository of community-based services available to support people affected by MS, and refers individuals to those resources as appropriate
• Coordinates and facilitates planned Education sessions for a wide range of audiences for in-person audiences or via webinar
• Sessions include, but are not limited to: MS Soup & Sandwich Information Sessions, Understanding MS, Education Sessions for MS clients on specific topics of interest, and Education Sessions for assisted living and long-term care facilities
• Responsible for compiling and distributing the Lloydminster Chapter’s quarterly e-newsletter
• Leads support of all recreation, youth, social, and exercise activities within the Lloydminster Chapter
• Builds partnerships with community-based wellness facilities and provides information and education as needed to enhance wellness opportunities for people affected by MS
• Works with a volunteer committee to plan the Lloydminster Chapter’s annual Social events, including the Summer BBQ and Christmas Party
Quality of Life Grants (5%)
• Distributes, accepts and reviews applications, speaks to clients in person and on the phone in regards to the program, speaks to family members, vendors and health professionals that are authorized by the client as part of the application process
Fund Development & Volunteer Support (40%)
• Provides direct support to the Chapter Manager for all Lloydminster fund development activities, including but not limited to:
o Administrative support for the Jayman BUILT MS Walk
o Volunteer recruitment & training for the Jayman BUILT MS Walk and other Chapter fundraising and awareness events as required
o Logistical support for the Jayman BUILT MS Walk & other events
• Supports the Chapter Manager and volunteer committee with all aspects of the Lloydminster Chapter’s annual Appreciation Evening
• Utilizes the PS CRM (database) on an ongoing basis to document all interactions with clients and the Convio (eCRM) system to manage and support Walk participants
• Prepares monthly reports for the Chapter Manager
• Maintains accurate and confidential records of all activities
• Provides general reception duties for the Lloydminster Chapter office
• Responsible for maintaining the Lloydminster Chapter’s Membership List
• Other duties as required
• Coordinates and provides support to volunteer self-help, friendly visitation and support groups
• University degree or college diploma in a related field (business, social sciences or health-related disciplines) with 2 years’ experience in a not-for-profit environment or the equivalent education and experience
• Experience working on fundraising events
• Knowledge of multiple sclerosis and related issues affecting persons affected with multiple sclerosis would be an asset
• A valid Class 5 Drivers License with daily access to a vehicle is required
• Current First Aid and CPR are also required
• Understanding of disability and/or chronic illness and related issues
• Established research abilities and strong proficiency in problem-solving
• Strong interpersonal and communication skills
• Ability to plan and coordinate various levels of events and activities
• Ability to deal sensitively and appropriately with a variety of people, both in person through a variety of other mediums
• Strong computer and administrative skills and ability to multi-task
• Excellent computer skills with proficiency using MS Products (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint) and familiarity with social media platforms, including Facebook
• Strong oral and written communication skills
• Ability to represent the MS Society in an appropriate manner
• Ability to work effectively with Chapter volunteers and as part of the Chapter staff team, including working with a diverse group of stakeholders
• Determination, patience, innovation and perseverance in conducting fundraising projects
• Exceptional organizational skills with the ability to work independently and within a team
• This position must meet the demands of clients, staff, volunteers and other MS Society members
• Travel within the Lloydminster Chapter’s boundaries, as well as infrequent travel to Edmonton for development opportunities, is required
• This position requires some evening and weekend work; flexible hours and overtime are to be discussed with the direct supervisor
Location: Lloydminster, AB
We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:
Multiple Sclerosis Society of Canada
Application Deadline: March 23, 2018
Please note: applicants must include a cover letter and state salary expectations within their application in order to be considered.
The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, teamwork, and professional development.
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We are committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code throughout the selection process. Please contact email@example.com should you need accommodation.
More information about the MS Society is available at www.mssociety.ca.