Customer Experience Manager

This position focuses on operational effectiveness and ensuring an ultimate guest experience, by providing effective oversight of Casino operations, in assigned areas.

Monitoring Casino operations to ensure overall integrity, and compliance with policies and procedures. Ensuring proper oversight and management of Casino financial activities. Developing business plans and budgets, with focus on revenue forecasting and projects. Providing effective direction to Casino Shift Managers and staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Handling escalated patron and staff complaints. Developing strong and positive relationships internally and externally, including maintaining a visible presence in the community. Overseeing all Casino operations, and related responsibilities, in the absence of the General Manager. Ensuring effective flow of communication to, from, and between all Casino departments. Maintaining up-to-date knowledge of best practices in Casino operations, through on-going research and training. Serving shifts as the Casino Shift Manager on a rotational schedule. Modeling SIGA's values, and serving as a positive representative of SIGA. Participating in other projects and activities as required, in support of Casino operations.

Successful completion of a four-year bachelor degree in Business Administration, Commerce or a related discipline. Minimum of five years' experience in business or gaming management is required. Must have experience in motivating, training, and working effectively with management and staff who have a variety of backgrounds and training.