Customer & Admin Support Specialist

We are seeking a dedicated, full-time Customer & Admin Support Specialist to join our team. This role is crucial in delivering exceptional customer service and providing vital administrative support to ensure seamless operations and high client satisfaction. If you are passionate about helping others and excel in a dynamic environment, we want to hear from you! In this position you will... 

Provide exceptional customer service to members and clients through phone, email and in-person interactions.  Answer incoming calls, direct them to the appropriate departments, handle inquiries and provide information as needed. Share information with potential clients and set up new client accounts. Offer administrative support to the Agri-Energy Partners team, ensuring smooth daily operations.  Address customer service requests, resolve issues promptly, and deliver timely responses. Respond to and manage email correspondence on behalf of the CEO.  Perform data entry, document creation, and document scanning as required. Organize company events, including customer appreciation gatherings and team celebrations.  Manage and maintain schedules for meetings, appointments, and events. Provide back-up to the Rental Recovery and Rental Review departments during absences.  Adapt to an evolving role as the company grows, embracing new responsibilities as needed.

We are looking for someone who...  Is a forward-thinking self-starter, able to work independently with minimal supervision, while also enjoying the camaraderie and energy of a small team. Thrives on building relationships and strives to deliver exceptional, friendly customer service. Brings a minimum of three years of administrative experience, is proficient with various computer programs (especially the Microsoft Office suite), and demonstrates excellent written communication skills.  Understands the importance of meeting strict deadlines and can adapt quickly to changing priorities.  Values accuracy and has a keen eye for detail.  Possesses strong verbal and written communication skills, maintaining confidentiality at all times.  Has an understanding of agriculture and/or surface lease acquisition with landowners—this is not required but would be beneficial in learning the role and relating to our clients.

The Hours... The successful candidate will work up to 35 hours per week. These hours being Monday-Thursday 8:30a.m. to 4:30p.m. and Fridays 8:30-12:00p.m. This position will be located in our Lloydminster office.
How to Apply… Please forward your resume along with cover letter outlining your interest in this role and previous experience to: Heidi Burzinski Manager, Operations heidi@AgriEnergy.ca.   Phone inquiries welcome to 780-871-0306.  We thank you for your interest in this position and look forward to reviewing your application. Only those selected for interview will be contacted.